FAQTo optimise our customer support we have gathered the most common questions and answers for your convenience.
 How to get spectra out of the INFRAquant database.Click the button Export (INFRAquant ver. 1.1), choose a product, click next
and you are in the export dialogue box. Choose dates, validation samples or not,
exported as .spc files, choose directory to export the spectra to,
click next and it is done.Go to the chosen directory and you will find all the spectra and a .csv file,
a text file which can be taken directly into excel for further treatment.
How to get a .csv file into ExcelOpen excel, click on Data in the toolbar, import data, import external data,
choose the .csv file to import, import it as a fixed file, click next,
choose to separate data by comma and backslash and import the data.
All text is now sorted in columns and ready to be used for other purposes.
My FT-IR/NIR instrument connection is lostThe communication with a new instrument is TCP/IP based and the instrument
has a unique MAC address and is given an IP address.
Make sure that your network card is set to run a small local network
with the analyser with the following settings.
Use IP 1.127.127.2
Submask 255.255.255.0
all other settings by default/auto.
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